Return & Refund Policy

At Avora, we are committed to providing a smooth shopping experience, from the moment you place your order to the safe delivery and, if necessary, easy returns or exchanges. Here’s everything you need to know:

Order Confirmation & Dispatch

• Once you place an order, you will receive an order confirmation email with all purchase details.

• We process and dispatch orders within 48 hours on business days.

• If an item is out of stock or delayed, we will notify you via phone call or SMS with the estimated dispatch date.

Shipping Charges & Delivery

Within Pakistan:

• Standard shipping fee: Rs 250 per order

• Free shipping on orders above Rs 3,500

• Lahore: delivery within 2 business days via in-house service

• Nationwide delivery: via trusted courier services, estimated 2–4 business days

Avora Naturals / DHL Shipping:

• For DHL shipping of natural products, don’t hesitate to get in touch with info@Avoranaturals.comfor shipping costs based on your destination.

Delivery Address:

• Orders are delivered only to the shipping address provided at checkout.

• Please ensure your address is accurate and complete to avoid delays.

Exchange Policy

We offer a 7-day goodwill exchange policy under the following conditions:

• Item must be in original packaging

• Product seal must be intact

• Packaging should not be tampered with

• Sale items cannot be exchanged unless the product received does not match your order

How to Exchange:

1. Email info@Avoranaturals.com with your order number and items to exchange

2. We will send the replacement item to your address

3. Applicable reshipment shipping charges are to be covered by the customer

Returns Policy

We offer a full refund (credit voucher) or replacement for faulty or damaged products.

Returns for Change of Mind:

• Products must be unopened and in original condition

• Returns must be made within 7 days of receipt

• Include proof of purchase/order information

How to Return:

1. Take clear pictures of the damaged or faulty items

2. Email info@Avoranaturals.com with the pictures and return request

3. Include your order number and the items being returned

Cancellation Policy

• Notify us as soon as possible to cancel an order

• Most orders are processed within 24 hours, so early notification is crucial

• Cancellations are subject to the order’s shipping status

Contact Us

For any questions or to initiate returns, exchanges, or cancellations, contact us:

Avora Naturals

• Email: info@Avoranaturals.com

• Phone: +92 3300322223

• WhatsApp: +92 3300322223

• Head Office: 271 Main GT Road, Gujranwala

We are committed to assisting you and ensuring complete satisfaction with every purchase.