At Avora, we are committed to providing you with a seamless shopping experience. Our Return and Replacement Policy is designed to address any issues you may encounter with your order and to ensure your satisfaction.
Order Confirmation and Dispatch
After placing an order, you will receive a confirmation email detailing your purchase. We prioritize dispatching your order swiftly, typically within 48 hours on business days. If an item is out of stock, we will inform you via phone call or SMS with the earliest possible dispatch time.
Shipping Charges and Delivery
- Within Pakistan: We charge a standard shipping fee of Rs 250 for all orders. Enjoy free shipping on orders over Rs 3500. In Lahore, our in-house service can deliver within 2 business days. For nationwide delivery, we use various courier services with an estimated delivery time of 2-4 business days.
- naturals Deliveries: For naturals shipping, please contact us at sales@Avoranaturals.com for shipping costs based on your destination.
Exchange Policy
Avora offers a 7-day goodwill exchange policy under the following conditions:
- The item is in its original packaging.
- The product seal is intact.
- The packaging has not been tampered with. Items purchased during sales cannot be exchanged unless the product received does not match your order.
How to Exchange an Item:
- Email us at sales@Avoranaturals.com to request an exchange.
- Provide your order number and the items you wish to exchange.
- We will send the replacement item to your address.
- You will need to cover any applicable shipping charges for the re-shipment.
Returns Policy
We offer a full refund (credit voucher) or replacement for faulty or damaged goods. If you change your mind, you can return products under the following conditions:
- Products must be unopened and in their original condition.
- Products must be returned within 7 days of receipt.
- Proof of purchase/order information must be included.
How to Return an Item:
- Take pictures of the damaged or faulty items.
- Email us at sales@Avoranaturals.com with the pictures and a request for a return.
- Provide your order number and the items being returned.
Cancellation Policy
To cancel an order, notify us as soon as possible. We process most orders within 24 hours, so early notification is crucial. Cancellations are subject to whether the order has been shipped.
Contact Us
For any questions or to initiate returns, exchanges, or cancellations, please contact us at:
- Email: sales@Avoranaturals.com
- Phone: +92 [Insert Phone Number]
- WhatsApp: +92 [Insert WhatsApp Number]
- Social Media: Instagram (@Avoranaturals) and Facebook (@Avoranaturals)
We are here to assist you and ensure your complete satisfaction with your purchase. Thank you for choosing Avora.
